Privacy Policy for www.webshop.voltaneo.com
This privacy policy defines and informs you of how the Website Owner uses and protects the information that the User may transmit when using the website accessible via the following URL: www.webshop.voltaneo.com (hereinafter referred to as the “Website”).
Please note that this privacy policy may be modified or supplemented at any time, particularly to comply with legal, regulatory, jurisprudential, or technological changes. In such cases, the update date will be clearly indicated at the top of this policy. These modifications are binding upon the User as soon as they are posted online. Therefore, the User is encouraged to regularly consult this privacy and cookie use policy to stay informed of any changes.
I. Personal Data
Generally, you can visit the Website without providing any personal information about yourself. In any case, you are under no obligation to transmit such information to the Website Owner.
However, refusal to provide certain information may result in the inability to access certain requested information or services. In such cases, the Website Owner may ask you to provide your name, surname, postal address, email address, phone number, company, job title, and other relevant information (hereinafter your “Personal Information”). By providing this information, you expressly agree to its processing by the Website Owner, for the purposes outlined in section 2 below and potentially stated at the end of each form.
In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the amended French Data Protection Act of January 6, 1978, the data controller informs you of the following:
1. Identity of the Data Controller
The data controller is the Website Owner whose contact details are provided on the Website.
2. Purposes of Processing
The Website Owner may process your Personal Information for the following purposes:
(a) to provide you with the information or services you have requested (e.g., newsletters, commercial offers, white papers, or assessments of your compliance level through a quiz);
(b) to collect information that helps improve the Website, products, and services (especially via cookies);
(c) to contact you regarding various events related to the business relationship, including product updates and customer support.
3. Recipients
Only the Website Owner is the recipient of your Personal Information. This information is never shared with third parties, whether individually or aggregated, with the exception of subcontractors used by the Website Owner (more details in section 7 below). Neither the Website Owner nor its subcontractors engage in the commercialization of the personal data of the Website’s visitors and Users.
4. Retention Period
Your Personal Information is retained only for the period necessary to fulfill the purposes outlined in section 2 above, and in any case, no longer than 24 months.
5. Data Protection Rights
You have the following rights regarding your Personal Information, which you can exercise by writing to the postal address indicated on the Website or by using the Website’s contact form.
Right of access and communication
You have the right to access your Personal Information.
For security and confidentiality reasons, your request will only be processed if you provide proof of identity (e.g., a valid ID scan for online requests, or a signed photocopy for postal requests).
The Website Owner reserves the right to refuse clearly abusive requests (e.g., due to their number or repetitive nature).
To assist you, you can use this model letter provided by the CNIL (in French):
https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces
Right to rectification
You may request correction, update, blocking, or deletion of inaccurate, incorrect, incomplete, or outdated data. You may also specify general or specific directives for the handling of your personal data after death. Heirs of a deceased person may request that the data be updated or deleted.
Model letter by the CNIL:
https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees
Right to object
You can exercise this right in two cases:
When the objection is based on legitimate reasons;
To object to your data being used for marketing purposes.
Model letter by the CNIL:
https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet
6. Response Time
The Website Owner commits to responding to access, rectification, or objection requests within a reasonable time frame, which shall not exceed one month from receipt.
7. Authorized Providers and Data Transfers within the EU
The Website Owner may use authorized service providers located within the European Union to facilitate data collection and processing. These providers receive the data submitted through various forms on the Website.
The Website Owner has ensured that its providers implement adequate safeguards and comply with strict confidentiality, usage, and data protection conditions.
